• Home
  • >
  • Compensation Policy for Delayed Shipping

Compensation Policy for Delayed Shipping

We guarantee that your order will be shipped out within two business days. Otherwise, according to this Policy, we will make a one-time compensation for you.

 

Application:
  • Orders from the HTVRONT official website (https://ca.htvront.com);
  • Orders mentioned in the Exceptional Cases, with a new shipping date agreed upon by both parties.
Compensation Ratio:
  • One business day delayed: 5% of the purchase order;
  • 2~4 business days delayed: 10% of the purchase order;
  • ≥ 5 business days delayed: 15% of the purchase order;
*You can apply compensation claims after the order is signed and the compensation will be made as a gift card.
Exceptional Cases:
  • You will receive compensation for pre-sale orders if the shipment is out of the guaranteed date. To know more, please check the "Pre-sale Shipping Policy."
  • If there is an inventory issue, customer service will contact you. The shipping date will be the time agreed upon by both parties. 
  • If the delivery can not be done due to the wrong address or zip code, customer service will contact you and deliver the order within the time agreed.
  • The shipment date is the first package's shipping time for orders delivered in multiple parcels.
  • This Policy is unavailable for delayed shipments caused by force majeure factors such as ports, logistics, and epidemics.
  • This Policy is unavailable for non-delivery or lost packages. Please refer to the "Return and Refund Policy."
  • According to the official website announcement, there will be an enhanced compensation service for special cases.
  • The final interpretation right belongs to HTVRONT, Sijiu Tech.
*This Policy will take effect after November 12, 2022. You can enjoy this compensation service within 15 days after the order is delivered.